Red Zone Marketing's Blog

If Failure is NOT an Option, Then Why Do I Want It?

I don’t actually want to fail, but the fact is that we learn near to nothing when everything is going along perfectly. Last Friday I was speaking to the National Speakers Association, Illinois Chapter, and was relaying that over the years the best lessons I’ve learned as a speaker do not come from the positive feedback I receive, but the insightful comments on how I can improve. No one wants to hear that they were terrible, and I certainly never hope for that – but I do crave feedback. Ten years ago, a gentleman approached me after a presentation and told me that if I told the story about my grandma in the beginning of my speech instead of at the end, the whole thing would have made a lot more sense, and the audience would probably have liked me more…Liked me more? Oh sheesh! After I stopped crying, I went back and reworked my entire presentation, hired a speaking coach that I continue to see 2-3 times a year (every year) and I continue to improve. Today, because of the hours and years of work, my presentations usually get the highest ratings from the audience and great feedback from the hiring firms. But that doesn’t mean that I think I’m any good. I still work like I did the day after I received the feedback 10 years ago. Every presentation can be better, and I strive for it.  

Many times we don’t get honest, insightful and helpful feedback because people are afraid to tell us the truth. It takes too much energy to tell someone how they can improve, and frankly, they don’t care. Many businesses ask their clients to rate their service via a survey. But the questions must be structured properly in order to get the real feedback you need from those who care enough to give it. Try asking a question that may give you insightful feedback like, “Could you give us ONE thing we could do to improve this year?” or some variation on that.

I now have a few people I can count on to give me insightful feedback in addition to my coach, Lou Heckler. And if they haven’t seen me speak in a while I send them a DVD of me speaking and a tin of popcorn begging them to take one hour and give me feedback. I believe this is how I have been able to continue speaking year after year. Recently, I was selected to speak at a large Toastmasters convention. I can guarantee I’ll get some feedback there, and I can’t wait!

How do you get feedback to help your business?

Those Who Can Speak Close More Sales

One of the very best speakers I've had the privilege to hear isn't necessarily someone you may have heard of. He doesn’t make his living earning speaking fees; in fact, he probably has never received a payment for speaking services. He speaks to get his message across and to facilitate sales for his company. He presents within his industry only, so—unless you're a financial advisor or a financial wholesaler—you may have never had the pleasure of listening to him. 

So what’s his secret?

I wrote about Christopher Mee’s ability to close sales through his speaking abilities in my book, The Connectors. I have observed that Mee is such an exceptional orator because of the way he manages to so eloquently connect with an audience. Whenever he speaks, he seems to carry the audience in the palm of his hands. I've seen him take an audience and literally lift them out of their seats, give inspiration and motivation, instill confidence, enlighten, give solutions, and, as a result, get people to want to do business with his company…over and over again.

His secret? Spend 70% of a sales presentation on the audience’s challenges, 20% on solutions, and 10% on a call to action, in that order—then you'll have a well-designed presentation that will engage. A presentation—even a sales presentation—should not be about the speaker, but rather, about the audience. Great speakers I have heard spend time getting agreement and interacting with the audience about the challenges they face until their prospective clients are eventually hungry for solutions. An impactful presentation connects, but it always closes on an action. And in the case of Mee, I’ve never seen someone spend so little time on the traditional act of closing a sale and be so prolific at actually closing sales.

Happy Thanksgiving!